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Frequently Asked Questions

Common questions and answers in relation to Yellowbox
Question 1

How does Yellowbox work for users?

Users can book and/or open their Yellowbox locker using their mobile phone (via Yellowbox app, Company App, Web), RFID Access Card, Keypad Code or Screen.

Through the Yellowbox App, Web App or Company App, users can sign into their account, book a locker (choose locker bank and size), and open (tap of a button). Users can track which locker they have, how long they've been using it, access support and open multiple times, with the choice to set a keypad code to open their locker without their phone.

Using the RFID access method, users can tap their card on a reader on the side of the locker bank and it will automatically open their assigned locker. If they don't have a locker assigned, users can be allocated one (with choice of size via a screen).

Question 2

How does Yellowbox work for managers?

Yellowbox lockers can be managed on-the-go through an onsite management app and managed from afar through the dashboard.

The Management App is a master key to open, view status and manage lockers. You can see an audit trail of opens, battery levels (if wireless), set accessibility settings, monitor hoarding behaviour and raise tickets (24/7 user and manager support).

The Dashboard allows managers to onboard users automatically, allocate lockers to users (setting permanent/temporary), toggle location settings, send instruction emails to allocated users, track utilisation data and everything in the management app and more.

Yellowbox ensures both users and managers have a seamless experience when using the Yellowbox locker system.

Question 3

How do I specify or purchase the Yellowbox system?

Yellowbox smart locker system (and all associated software and access methods) can be specified (or purchased) through simply specifying (or purchasing) the Yellowbox locker locks (available in both wireless or wired).

For more information, please contact us.

Question 4

Does Yellowbox do lockers and joinery?

Yellowbox has partnerships with Australia’s leading locker manufacturers and are able to meet all design, style and material needs.

Question 5

Can I get Yellowbox retrofitted onto my existing lockers?

Yes, the Yellowbox locks can be easily retrofitted onto any existing lockers (with key or wired locks). One of Yellowbox's flagship products is the Wireless Lock, which has a simple installation process onto any locker.