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Case Studies

Yellowbox has worked with a range of clients, to provide a complete hardware and software solution to meet their needs.

State Library of NSW

Context

The State Library of NSW is the oldest library in Australia, known for being a large heritage-listed special collections, reference and research library open to the public.

The State Library of NSW has over 1M readers and visitors per year, and were looking for the supply and installation of over 300 lockers within two of their buildings.

Yellowbox lockers at the State Library of NSWYellowbox Lockers at State Library of NSW
Problem

They required a self-serve on-demand locker system that could differentiate library card holders from non-library card holders.

Furthermore, the system had to allow security staff to easily open lockers and a web interface for staff departments to administer the lockers.

The lockers needed to consider the ease of use for the elderly and people with disabilities (DDA).

Solution

Yellowbox installed an easy to use, self-serve locker system which allowed library card holders to use the lockers for free, through an open API integration. Cashless payments processing, ensured non-library card holders could still use the lockers.

The Yellowbox management app provided security staff with visibility over current usage, and the ability to open all lockers with the touch of a button. The analytics dashboard allowed staff departments to book lockers and analyse historical usage.

A self-serve web-interface was also provided for users without mobile phones. The app and self-serve interface was able to allocate height appropriate lockers based on disability and easy access requirements.

Yellowbox lockers at the State Library of NSW

Fortune 500 Australian Offices: Retrofit of Smart Locks

Context

Yellowbox, a leading provider of cutting-edge smart locker systems, recently retrofitted an existing electronic locking system for a Fortune 500 Company’s Sydney and Melbourne offices, with the Yellowbox smart locker system.

The Fortune 500 Company had installed the electronic locking system with their lockers half a decade ago. The system was a server-based solution, running on legacy software which could not be updated. The company needed a modern solution that could keep up with the advances in locker management software.

Yellowbox Retrofit Fortune 500 Company LockersYellowbox Retrofit Fortune 500 Company Lockers
Solution

Understanding the challenges faced by the client, Yellowbox were able to provide a seamless solution. They replaced and retrofitted the existing locker system with the advanced Yellowbox wireless smart locker lock system, offering a myriad of benefits:

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    Cloud-based with continuous updates to ensure the system never goes out of date.
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    Allowing staff to use existing work login and open locker through mobile phone, through SSO integration.
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    Automated onboarding and offboarding through a web dashboard.
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    24/7 support for both users and admins.
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    Seamless integration with existing building access control system.

Employees now enjoy a user-friendly, secure, and intuitive locker experience, while facility managers benefit from streamlined locker management and insightful analytics. But most of all, the client can rest assured knowing their locker system will always remain at the cutting-edge, with continuous updates and support from Yellowbox.

80 Ann Street Brisbane HQ

Context

ASX Listed client was looking for a solution for over 600 lockers that would provide a seamless experience for staff coming into work and using a locker.

Importantly, they were seeking an easy to manage and maintain system for facility managers for all locker administration activities such as onboarding, offboarding, support and maintenance.

Yellowbox Smart Lockers at APA BrisbaneYellowbox Smart Lockers at APA Brisbane
Solution

Yellowbox provided a leading system centred around usability and ease of use for both users and management. Key elements included:

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    Allowing staff to use their building access card to open their locker with a simple tap, through RFID card integration.
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    Allowing staff to use existing work login and open locker through mobile phone, through SSO integration.
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    Wired powered system to remove all battery maintenance.
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    Automated onboarding and offboarding through a web dashboard.
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    24/7 support for both users and admins.
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    Cloud-based software locker management system without onsite servers.

Yellowbox's ASX Listed client has now rolled out the Yellowbox system into their Sydney, Perth and Darwin offices.

Global Fortune 100 Company

Context

The Global Fortune 100 company, operates across over 29 countries and has multiple offices in Australia. They were looking for a leading system that would provide peace of mind to employees and that could be flexible to adapt with the changing workplace.

The installation was part of a workplace transformation project, where Yellowbox provided their smart locker locks and software in combination with Planex’s adaptive storage lockers to create a seamless locker access and management experience.

Corporate Office BuildingsYellowbox Smart Locker System
Solution

Yellowbox provided a leading smart locker system fit for today's and tomorrows working environment. Overall, a system that is seamless, flexible and integrated with the client environment.

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    Multiple access methods, including swipe card and app.
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    Self-serve process with 9/10 user experience rating.
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    Intuitive onsite management app and web dashboard.
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    Multiple booking types incl. permanent, overnight, day, team.
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    Physically flexible with wireless or wired locks, off-network and no servers.
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    Integrated with SSO active directory, security cards or company app.

Sunshine Coast City Hall

Context

Sunshine Coast City Hall, comprising 10-stories, approximately 12,000m² of floor space, a 156-space car park, 96 bicycle spaces and 758 smart lockers.

The Regional PCA “A” premium grade commercial building was designed to reflect three key design aspects: modern, functional and sustainable.

The landmark building was built to deliver innovative workplaces for the council, which included key smart building solutions such as Yellowbox.

Yellowbox SCCHYellowbox Locker System at Sunshine Coast City Hall
Solution

Yellowbox provided an integrated system centred around usability and ease of use for both users and management. Key elements included:

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    Building swipe card access for users to open their locker, through RFID card integration.
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    Allowing staff to use existing work login and open locker through mobile phone, through Okta integration.
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    Automated onboarding and offboarding through a web dashboard and Integriti security system integration.
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    24/7 support for both users and management.
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    Yellowbox's leading wireless smart lock.
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    Off-network cloud-based software locker management system without onsite servers.

Sunshine Coast Council has since rolled out the Yellowbox smart locker system to additional floors of the landmark building.

Arcadis Smart Building (Delftse Poort)

Context

Arcadis is a listed global design, engineering and management consulting firm based in the Netherlands.

Delftse Poort was the tallest tower in the Netherlands (up until May 2009) and is home to Arcadis' Rotterdam Office.

Arcadis had previously maintained and managed a key based locker system in the past.

Yellowbox Lockers at Arcadis OfficesYellowbox Lockers at Arcadis Offices
Problem

Arren, Head of Rotterdam Office stated that, "From the beginning, we struggled with the lockers we have. We wanted everyone to have a locker, but realised it wasn’t possible. In some offices, every locker is taken and we don’t know for how long, by who or where the key is."

If staff wanted a locker, they needed to go down to reception, and ask. Reception would then check for available lockers and then provide a key, whilst noting down on a sheet of paper, who is currently using that locker.

Solution

112 Yellowbox smart locks were installed in October 2020. The system gave 80% more staff access to a locker, whilst saving countless hours of support. Arren noted "It’s the perfect system because you don’t have to ask the receptionist for help to use it. You do it yourself, hire for a day, and that’s it."

Arren Arcadis

“For us, the data is important for the long term - we want to know which lockers are used, at which times, whereabouts is best. This is something we are learning with the data Yellowbox provides.”

Arrèn van Tienhoven, Head of Arcadis Offices in Rotterdam

APA Group Perth Office

Context

APA Group is Australia's leading gas transportation company with interests in over 15,000 km of natural gas pipeline infrastructure across Australia, including wind farms, gas-fired power generation and gas storage facilities.

APA Group’s movement towards a smarter workplace experience for staff, included several leading smart building technologies. One of the significant components of the workplace experience are the staff lockers.

Yellowbox Lockers at APAYellowbox Lockers at APA
Solution

APA Group required several technology driven system requirements. The key elements included:

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    Electronic locking mechanisms for each locker, with mobile enabled HID access control readers.
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    Cloud-based software locker management system to manage communication to each locking mechanism.
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    Multiple locker reservation types - Allocated, Temporary, Shared.
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    Integration with tenancy access control, and security access cards. User Import via API or CSV file.

Yellowbox met all Solution Design, Hardware, Software, System Integration and Network Interface requirements of the project tender. The system has provided a seamless experience for staff, fit for today's dynamic work environment.

Randwick City Council

Context

Randwick City Council is an Australian local government municipality which manages multiple public spaces and venues.

One of those spaces is the iconic Coogee Beach, which has over 4.4M visitors per year.

Coogee Beach User with phoneDes Renford Leisure Centre User tapping Keypad
Problem

Randwick City Council had previously had a keypad lock system installed at Coogee Beach that encountered countless issues.

Visitors required constant assistance from lifeguards, due the reliance upon users to report mechanical failures, and lack of support. With no usage records, owners of belongings left in lockers couldn't be identified.

The Des Renford Leisure Centre previously had lockers that required visitors to 'bring their own lock'. This caused friction for visitors and countless issues for staff, needing to occasionally break locks which had been left on the lockers.

Solution

The Yellowbox system was installed at Coogee Beach, Maroubra Beach, the Des Renford Leisure Centre and even the council Offices.

The intuitive system saved countless hours of support for onsite staff and provided a seamless experience for users. Yellowbox delivered a significant improvement to the councils facilities, in providing an easy to use system and users with in-app support. Through thousands of uses, Yellowbox received a 9/10 experience rating.

Anthony Testimonial

“Randwick was looking for an innovative locker system for its beaches and aquatic centres. Yellowbox suited our needs perfectly with patron reservation through an app, the ability for staff to monitor usage, and the ability to introduce charging in the future. The solution is smart and cost effective for our needs.”

Anthony Collis, Technology Manager, Randwick City Council